SHIPPING:

Goods are delivered by various parners, depending on the size, weigth and destination country.  In Belgium, delivery is free when the purchase price exceeds € 1000,-.  For The Netherlands, Luxembourg and Germany delivery is free from € 3000 onwards.

If you choose to pay after receiving your invoice, a credit rate check is done.  Depending on the result we decide if shipping is only done after payment is received, or payment may happen up to 15 days after sending.

The delivery period for items in stock depends on the destination:

For Belgium: 1 to 3 days

For The Netherlands, Germany and Luxembourg: 2 to 5 days

All other countries: 3 to 7 days

For items to be tailor-made, a longer delivery period applies, depending on the actual workload.  The expected date of shipping is mentioned in the order confirmation.  Then the delivery period starts which depends on the country of destination, as mentioned above.

RETURNS:

You can return goods that are not tailor-made or cut to size up to 31 days after purchase, provided they are still unused.  For this you have to make an application at [email protected] with mention of your invoice number.  Shipping costs are always at the expense of the customer.  No specific labels need to be attached.

The amount of the goods will be refunded within 5 working days.  The amount of the original shipping costs will not be refunded.  Since this webshop only sells between companies (B2B) consumer laws do not apply.

Goods that are tailor-made or cut to size can never be returned. 

When goods were delivered malfunctioning, incomplete or incorrectly we do off course refund the original shipping costs as well as the costs for sending back.  We kindly request you to contact us first by sending an email to [email protected] to achieve a quick and effective solution.

COMPLAINTS:

Send your complaint to [email protected] with mention of your order number.  Clarify if needed with extra photo's.  The better we can assess your complaint, the faster we can handle it.  We contact you as soon as possible to come to a swift and fitting solution.